Finding reliable domestic cleaners is never easy and even when we spend all our time looking for good cleaners and stress the importance of reliability over and over, occasionally you will find that your cleaner still lets you down.
It\'s important to realise that we all have times in our life when something comes up which cannot be avoided and normally we might ring into the office and explain that we cannot make it in today. It is the same with cleaners. If you are using the services of a domestic cleaner expect them from time to time to have situations that arise when mean that they may not be able to clean your home that week. In the event that this happens simply call us or email us to let us know that your cleaner has not come in and can we look for a cover cleaner. We will certainly do our utmost to try to find a replacement cleaner for your missed cleans, however on occasion we will not be able to provide the replacement cleaner when you need them. In the event that we cannot find a cover cleaner we will not charge you for that weeks agency fees.
We appreciate that the most important matter is helping to find a replacement / cover cleaner and we will treat this issue with the utmost priority.
If you find that your cleaner is proving unreliable more and more then it might be wisest to end the assignment with that cleaner and we will look to reallocate you.